{"componentChunkName":"component---src-templates-blog-post-js","path":"/why-am-i-still-seeing-comments-from-a-user-that-i-already-blocked/","result":{"data":{"site":{"siteMetadata":{"title":"Vuukle Docs","author":"Vuukle"}},"markdownRemark":{"id":"51e0acf6-e4d3-5b3b-9819-f9865ae71bee","html":"<br>\n<p>If you’ve blocked a user but still continue to see their comments, follow the steps below to fix the issue:</p>\n<h2>1. Clear your browser’s cache</h2>\n<p>Select your browser below for the step by step instructions</p>\n<ul>\n<li><a href=\"https://support.google.com/accounts/answer/32050\">Chrome</a></li>\n<li><a href=\"https://support.mozilla.org/en-US/kb/how-clear-firefox-cache\">Firefox</a></li>\n<li><a href=\"https://clear-my-cache.com/apple-mac-os/safari.html\">Safari</a></li>\n<li><a href=\"https://clear-my-cache.com/windows/internet-explorer-11.html\">Explorer</a></li>\n</ul>\n<br>\n<h2>2. Log in to your Vuukle acount</h2>\n<ul>\n<li>Go to Settings > Blocked Users</li>\n<li>Select “Unblock” from the dropdown menu</li>\n<li>Then select “Block User” </li>\n</ul>\n<p><span\n      class=\"gatsby-resp-image-wrapper\"\n      style=\"position: relative; display: block; margin-left: auto; margin-right: auto;  max-width: 543px;\"\n    >\n      <a\n    class=\"gatsby-resp-image-link\"\n    href=\"/static/e6d7aa0ad84f3c00bf3f367d57b74d4b/29579/open-profile-of-blocked-user.png\"\n    style=\"display: block\"\n    target=\"_blank\"\n    rel=\"noopener\"\n  >\n    <span\n    class=\"gatsby-resp-image-background-image\"\n    style=\"padding-bottom: 37.5%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAICAYAAAD5nd/tAAAACXBIWXMAAA7DAAAOwwHHb6hkAAABFklEQVQoz6WSPU4DMRCF94rUXIGalktwhFSUVBT03CBCSigQKPvj9WbX/95dz2PsRKIiEoqlT2OPZp7fWK5inBHjUpjn66nqpoUQPdqu48SMa1ZKCZX3HlprGGPhnYf3AT4EdhwRmDxB4HPe5wvjfDrnOsf1jvtzDCGeBblAaoPReigumnivGdFLNG2HQ8PULU8g0AmJmnOKDWQT46QwjBMko9gQEaGCNcDQA0fJDNl3sZ+dW+uKc8PROleisdx4aWT3vof4lpCHAeN2j8TvWRro0ltRKegN4faJcLNJeHjlHK2owu4D42eD6auF2e5Aw1C08m1/cxI8OsL9C+HumfD4dhZcebSkFJJmjPnXF1mXhYV/ybkf461r0wS6TT0AAAAASUVORK5CYII='); background-size: cover; display: block;\"\n  ></span>\n  <img\n        class=\"gatsby-resp-image-image\"\n        alt=\"open profile of blocked user\"\n        title=\"open profile of blocked user\"\n        src=\"/static/e6d7aa0ad84f3c00bf3f367d57b74d4b/29579/open-profile-of-blocked-user.png\"\n        srcset=\"/static/e6d7aa0ad84f3c00bf3f367d57b74d4b/8ff5a/open-profile-of-blocked-user.png 240w,\n/static/e6d7aa0ad84f3c00bf3f367d57b74d4b/e85cb/open-profile-of-blocked-user.png 480w,\n/static/e6d7aa0ad84f3c00bf3f367d57b74d4b/29579/open-profile-of-blocked-user.png 543w\"\n        sizes=\"(max-width: 543px) 100vw, 543px\"\n        style=\"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;\"\n        loading=\"lazy\"\n      />\n  </a>\n    </span></p>\n<p><span\n      class=\"gatsby-resp-image-wrapper\"\n      style=\"position: relative; display: block; margin-left: auto; margin-right: auto;  max-width: 568px;\"\n    >\n      <a\n    class=\"gatsby-resp-image-link\"\n    href=\"/static/143e97e6c5d3f220536416cc3de2d103/10e91/unblock-a-user-2.png\"\n    style=\"display: block\"\n    target=\"_blank\"\n    rel=\"noopener\"\n  >\n    <span\n    class=\"gatsby-resp-image-background-image\"\n    style=\"padding-bottom: 33.33333333333333%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAHCAYAAAAIy204AAAACXBIWXMAAA7DAAAOwwHHb6hkAAABd0lEQVQoz33Rz04TURTH8XkUDI/BI5j4Ni6ExJ1bExZs3bsQCBZJmnQggDpoC5X23mk7w8D031RpKXT+tFNMvp52WmJcuPjkd+5dnHP/GI7Xo37Vw/NvuW7d4TUzV80hrj/Le+reANu9Rbt9tNNHOYOFO6pLjaGshxjHly3Myw5finXOihrruyjafDtvUPrhYZ6UqNhNGXbPtQy5mefSgwyfGc1pb4RRuPApVAIOLcVB/pQjaZAvWHzKf8Y8LvFu6z3bH75yZNbJHSh2cordfZ3JaVmLfZvtj4ryeRvDdgMqjUCu3KfZkaktOUVbsjOi5Q94vWnxfNPhxVvN2hvFs1dVVtf/saFYeVnG3LvAcLwAd/GONWlec3vYTqbm/qJsVTk7LePWOvhOF627KB2gVJeqyup5ClsFGH67T2bw5EY+Z2kYxoRxSBTHRElMMo6Jk4hE6kj2Z3UYhUzSMe2fMcZ0+pv/mUymjMciSaXJ36YL6VOm6SN/AFiA7tYFMFzIAAAAAElFTkSuQmCC'); background-size: cover; display: block;\"\n  ></span>\n  <img\n        class=\"gatsby-resp-image-image\"\n        alt=\"unblock a user 2\"\n        title=\"unblock a user 2\"\n        src=\"/static/143e97e6c5d3f220536416cc3de2d103/10e91/unblock-a-user-2.png\"\n        srcset=\"/static/143e97e6c5d3f220536416cc3de2d103/8ff5a/unblock-a-user-2.png 240w,\n/static/143e97e6c5d3f220536416cc3de2d103/e85cb/unblock-a-user-2.png 480w,\n/static/143e97e6c5d3f220536416cc3de2d103/10e91/unblock-a-user-2.png 568w\"\n        sizes=\"(max-width: 568px) 100vw, 568px\"\n        style=\"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;\"\n        loading=\"lazy\"\n      />\n  </a>\n    </span></p>\n<p><span\n      class=\"gatsby-resp-image-wrapper\"\n      style=\"position: relative; display: block; margin-left: auto; margin-right: auto;  max-width: 553px;\"\n    >\n      <a\n    class=\"gatsby-resp-image-link\"\n    href=\"/static/4f3d8c8ab170d872f0f5d1e14b8a8a1a/74cfa/block-a-user.png\"\n    style=\"display: block\"\n    target=\"_blank\"\n    rel=\"noopener\"\n  >\n    <span\n    class=\"gatsby-resp-image-background-image\"\n    style=\"padding-bottom: 32.08333333333333%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,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'); background-size: cover; display: block;\"\n  ></span>\n  <img\n        class=\"gatsby-resp-image-image\"\n        alt=\"block a user\"\n        title=\"block a user\"\n        src=\"/static/4f3d8c8ab170d872f0f5d1e14b8a8a1a/74cfa/block-a-user.png\"\n        srcset=\"/static/4f3d8c8ab170d872f0f5d1e14b8a8a1a/8ff5a/block-a-user.png 240w,\n/static/4f3d8c8ab170d872f0f5d1e14b8a8a1a/e85cb/block-a-user.png 480w,\n/static/4f3d8c8ab170d872f0f5d1e14b8a8a1a/74cfa/block-a-user.png 553w\"\n        sizes=\"(max-width: 553px) 100vw, 553px\"\n        style=\"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;\"\n        loading=\"lazy\"\n      />\n  </a>\n    </span></p>\n<br>\n<br>\n<h2>If you still continue seeing comments from the user</h2>\n<p>If the steps above didn’t work, please please send us the following information at support@vuukle.com so we can look further into the issue.</p>\n<ul>\n<li>URL of the user’s profile</li>\n<li>URL where the comment is still visible</li>\n</ul>","frontmatter":{"title":"Why am I still seeing comments from a user that I already blocked?","date":"August 26, 2019","category":"User Account Settings","tags":["Troubleshooting"],"shortDescription":"If you've blocked a user but still continue to see their comments, follow these steps to fix the issue"}}},"pageContext":{"id":"51e0acf6-e4d3-5b3b-9819-f9865ae71bee"}}}