{"componentChunkName":"component---src-templates-blog-post-js","path":"/why-cant-i-comment/","result":{"data":{"site":{"siteMetadata":{"title":"Vuukle Docs","author":"Vuukle"}},"markdownRemark":{"id":"4e98eea1-a03e-5b28-a906-1341a2fe4dfc","html":"<br>\n<p>If you are unable to submit a comment or see an error after attempting to submit a comment it could be any one of the following reasons below. </p>\n<p><span\n      class=\"gatsby-resp-image-wrapper\"\n      style=\"position: relative; display: block; margin-left: auto; margin-right: auto;  max-width: 567px;\"\n    >\n      <a\n    class=\"gatsby-resp-image-link\"\n    href=\"/static/0df679f745aef8e08934d39f7a972787/8710b/error-on-comment.png\"\n    style=\"display: block\"\n    target=\"_blank\"\n    rel=\"noopener\"\n  >\n    <span\n    class=\"gatsby-resp-image-background-image\"\n    style=\"padding-bottom: 7.916666666666666%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAACCAIAAADXZGvcAAAACXBIWXMAAA7DAAAOwwHHb6hkAAAATElEQVQI1zWKUQrAMAhDe/+jblQT9W+rVMcKQfKeGUkmkdCk9QXbAB3yfH98zYJBdVcPxFgiqbque32LwjYyS54Uluz+0GSaiEFcp29LZHIv8YXyfAAAAABJRU5ErkJggg=='); background-size: cover; display: block;\"\n  ></span>\n  <img\n        class=\"gatsby-resp-image-image\"\n        alt=\"error on comment\"\n        title=\"error on comment\"\n        src=\"/static/0df679f745aef8e08934d39f7a972787/8710b/error-on-comment.png\"\n        srcset=\"/static/0df679f745aef8e08934d39f7a972787/8ff5a/error-on-comment.png 240w,\n/static/0df679f745aef8e08934d39f7a972787/e85cb/error-on-comment.png 480w,\n/static/0df679f745aef8e08934d39f7a972787/8710b/error-on-comment.png 567w\"\n        sizes=\"(max-width: 567px) 100vw, 567px\"\n        style=\"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;\"\n        loading=\"lazy\"\n      />\n  </a>\n    </span></p>\n<br>\n<h2>Browser Cache Issue</h2>\n<p>This simply means the browser you’re using saved / cached some settings that may be conflicting with your Vuukle account. To fix this, all you need to clear your browser’s cache.</p>\n<p>To clear your browser’s cache, select your browser below for the step by step instructions. The log back into your account and try to comment.</p>\n<ul>\n<li><a href=\"https://support.google.com/accounts/answer/32050\">Chrome</a></li>\n<li><a href=\"https://support.mozilla.org/en-US/kb/how-clear-firefox-cache\">Firefox</a></li>\n<li><a href=\"https://clear-my-cache.com/apple-mac-os/safari.html\">Safari</a></li>\n<li><a href=\"https://clear-my-cache.com/windows/internet-explorer-11.html\">Explorer</a></li>\n</ul>\n<p>If this still doesn’t work, check the other possible reasons below. If those do not apply to you, please email us a screenshot of the error at support@vuukle.com so we can look further into the issue.</p>\n<br>\n<br>\n<h2>Comment Was Sent to Moderation</h2>\n<p>Your comment may not be posted because it was sent to moderation to a moderation queue. </p>\n<p>To access your comments that was sent to moderation, read this article: <a href=\"https://docs.vuukle.com/where-can-i-see-my-comments-that-were-sent-to-moderation/\">Where can i see my comments that were sent to moderation?</a></p>\n<p>Note: Comments are moderated by the website or publisher, Vuukle does not have any control on moderating comments. </p>\n<p><span\n      class=\"gatsby-resp-image-wrapper\"\n      style=\"position: relative; display: block; margin-left: auto; margin-right: auto;  max-width: 960px;\"\n    >\n      <a\n    class=\"gatsby-resp-image-link\"\n    href=\"/static/0ebf099d15e731533aec973a992de4b9/7ae9c/my-comments-on-moderation.png\"\n    style=\"display: block\"\n    target=\"_blank\"\n    rel=\"noopener\"\n  >\n    <span\n    class=\"gatsby-resp-image-background-image\"\n    style=\"padding-bottom: 20.833333333333336%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAECAYAAACOXx+WAAAACXBIWXMAAA7DAAAOwwHHb6hkAAAA2ElEQVQY022PS07EMBBEc2suwJ4DwAqWHIYVQghGQoyYsRNiO/7G36LtbGmpJLftetU9hdywOQ+9aeRcUEpFjBkpFerrITqrzYHLHWw1EDZjtQUh7PAhDNVah38KX2+w5w+Y/ug9gdKAOBcglR4ScoOUGhcmwGYFYxMp0h8HIQSstejVodP6/oLl8xWpASlGgh3ThRChFE1DIKUNfrnE3eMJt09X3Dxw3D+fEb0F45xCFVprB5DPMyVfCZLpov27cimNwjJ+vmewi8AyW6yLQdzj2Kr7enXvH0OmMfr/W6dmAAAAAElFTkSuQmCC'); background-size: cover; display: block;\"\n  ></span>\n  <img\n        class=\"gatsby-resp-image-image\"\n        alt=\"my comments on moderation\"\n        title=\"my comments on moderation\"\n        src=\"/static/0ebf099d15e731533aec973a992de4b9/d9199/my-comments-on-moderation.png\"\n        srcset=\"/static/0ebf099d15e731533aec973a992de4b9/8ff5a/my-comments-on-moderation.png 240w,\n/static/0ebf099d15e731533aec973a992de4b9/e85cb/my-comments-on-moderation.png 480w,\n/static/0ebf099d15e731533aec973a992de4b9/d9199/my-comments-on-moderation.png 960w,\n/static/0ebf099d15e731533aec973a992de4b9/7ae9c/my-comments-on-moderation.png 972w\"\n        sizes=\"(max-width: 960px) 100vw, 960px\"\n        style=\"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;\"\n        loading=\"lazy\"\n      />\n  </a>\n    </span></p>\n<br>\n<p><em>If your comment was not sent to moderation, please email us a screenshot of the error at support@vuukle.com so we can look further into the issue.</em></p>\n<br>\n<br>\n<h2>Comment Was Rejected</h2>\n<p>Your comment may not be posted because the website moderator rejected it.  </p>\n<p>To access your comments that were rejected, read this article: <a href=\"https://docs.vuukle.com/where-can-i-see-my-rejected-comments/\">Where can I see my rejected comments?</a></p>\n<p>Note: Comments are moderated &#x26; rejected by the website or publisher, Vuukle does not have control in  reject any comments. </p>\n<p><span\n      class=\"gatsby-resp-image-wrapper\"\n      style=\"position: relative; display: block; margin-left: auto; margin-right: auto;  max-width: 960px;\"\n    >\n      <a\n    class=\"gatsby-resp-image-link\"\n    href=\"/static/2f08cc64b061847d4d9e580414c5c86e/bf433/my-comments-rejected.png\"\n    style=\"display: block\"\n    target=\"_blank\"\n    rel=\"noopener\"\n  >\n    <span\n    class=\"gatsby-resp-image-background-image\"\n    style=\"padding-bottom: 22.916666666666668%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAFCAYAAABFA8wzAAAACXBIWXMAAA7DAAAOwwHHb6hkAAABDElEQVQY0z2QSU4DMRBFc3G2cAwklAsglBMEwYZNFixAQkIhQDoeuttze/qUHRRLpbJd9V8Nq5AKvPeIMSHnQj5jWVL3iWLNWkxpj1/hwCaP2RUIlWB8onhCWGLXZMpdif0H5KzgrCVg7uIGcy7AGAdjPbS2EKPCgRsMU8AcAG4qJioyjhLHYUBMEe2s1G4Ll0FiDetcB7au5DhTIsNw4uQ5CWdExRGnI8ksGU2wLFTMQEpJensGvr+9EiCj1to/2r2136A5VxqjolDI64D1/R7X6wOubn9wc/eNr09BTWicGEcp5Qx01iGE+D9quozcoBejt7cBjy8Mm+cRD08Smy2DYJpAuTfR9t9W9gcJun7+FZdKBAAAAABJRU5ErkJggg=='); background-size: cover; display: block;\"\n  ></span>\n  <img\n        class=\"gatsby-resp-image-image\"\n        alt=\"my comments rejected\"\n        title=\"my comments rejected\"\n        src=\"/static/2f08cc64b061847d4d9e580414c5c86e/d9199/my-comments-rejected.png\"\n        srcset=\"/static/2f08cc64b061847d4d9e580414c5c86e/8ff5a/my-comments-rejected.png 240w,\n/static/2f08cc64b061847d4d9e580414c5c86e/e85cb/my-comments-rejected.png 480w,\n/static/2f08cc64b061847d4d9e580414c5c86e/d9199/my-comments-rejected.png 960w,\n/static/2f08cc64b061847d4d9e580414c5c86e/bf433/my-comments-rejected.png 971w\"\n        sizes=\"(max-width: 960px) 100vw, 960px\"\n        style=\"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;\"\n        loading=\"lazy\"\n      />\n  </a>\n    </span></p>\n<p><em>If your comment was not rejected, please email us a screenshot of the error at support@vuukle.com so we can look further into the issue.</em></p>","frontmatter":{"title":"Why can't I comment?","date":"August 26, 2019","category":"Commenting","tags":["Troubleshooting"],"shortDescription":"If you can't submit a comment or get an error, follow these steps to fix the issue"}}},"pageContext":{"id":"4e98eea1-a03e-5b28-a906-1341a2fe4dfc"}}}